Case Study: Southern Ohio Communication Services expands customer reach with Bicom Systems PBXware and gloCOM GO

How One Internet and Comms Provider is Serving a Wider Range of Customers with Innovation and PBXware

Southern Ohio Communication Services (SOCS), an Ohio-based internet and communications provider, faced challenges with its previous VoIP vendor due to stagnant product development and a restrictive proprietary protocol that locked them into using only Cisco hardware. This limited their ability to innovate and meet the diverse needs of their customers, hindering their business growth. They sought a new, more flexible partner and found Bicom Systems.

By implementing Bicom Systems' PBXware Multi-Tenant platform, SOCS gained a feature-rich and highly compatible solution. This allowed them to support a wide range of telephone hardware, including customer-owned devices, and utilize powerful features like auto-provisioning for rapid deployment. The partnership enabled SOCS to efficiently serve a broader clientele, from tech-averse entrepreneurs to legacy businesses, and was proven when they used Bicom Systems' gloCOM GO mobile app to quickly restore communications for a local police department during a critical emergency.

Southern Ohio Communication Services

Chris Harris

Southern Ohio Communication Services