Case Study: Apio Technologies helps the Colombia National Lottery streamline call shop operations with Bicom Systems

How one Comms Provider won the Colombia National Lottery with Call Shop Technology

Apio Technologies, a Colombian communications technology provider, faced the challenge of better serving a significant customer, the Colombia National Lottery. Their call shop business required a way to integrate IP and GSM telephony services into a single web interface to control numerous locations centrally and automate billing. To solve this, they turned to vendor Bicom Systems for a solution.

Bicom Systems implemented its SWITCHware Call Shop Edition telephony module and TELCOware billing platform. This provided Apio with a unified system for monitoring and billing all shops remotely. The solution saved considerable time for operators, gave Apio a more unified offering, and provided a competitive edge in their industry through increased simplicity and ease of use for their customers.

Apio Technologies