Case Study: Islamic Relief UK modernizes call centre communications with Bicom Systems and businessIP

How Islamic Relief reshapes its communication infrastructure

Islamic Relief UK, a humanitarian and development charity, faced the challenge of moving its call center to its London HQ, which had an unreliable existing telephony system. They engaged Bicom Systems, along with partner businessIP, to consult on and provide a new, robust call center IP PBX solution that could also integrate with their Birmingham office.

The solution involved Bicom Systems and businessIP deploying a new LAN and VPN infrastructure with advanced QoS and power for IP phones. They implemented a dynamic, fault-tolerant network and a centralized Avaya IP Office PBX, providing telephony for London and future remote sites. The project was completed on time with minimal disruption, ensuring the system was fully operational and tested for the critical fundraising period of Ramadan.

Islamic Relief UK

Tahir Mahmood

IT Analyst / Network Administrator