Case Study: Southern California Telephone Company achieves stable growth with Bicom Systems PBXware and Communicator

How A Long-Time CLEC Found the Stability It Needed to Grow with PBXware and Communicator

Southern California Telephone Company, a long-time competitive local exchange carrier, faced challenges with the lack of support and instability of its free open-source telephony software. This internal maintenance burden was unsustainable and hindered the company's ability to grow. They turned to Bicom Systems for a more reliable solution, implementing the PBXware multi-tenant PBX platform.

By switching to Bicom Systems' PBXware, the company gained a stable and easily maintainable system that eliminated internal troubleshooting. This freed up their team to focus on sales and development, allowing them to confidently expand their services, convert thousands of customers to VoIP, and develop new solutions for niches like the medical industry using the Communicator app. The vendor's support was also noted as highly effective for the rare configuration assistance needed.

Southern California Telephone Company

Jon Atilano

Manager & Network Administrator