Case Study: Fusion Networks achieves scalable hosted voice growth with Bicom Systems PBXware

Fusion Networks - Customer Case Study

Fusion Networks, a Facilities-Based Competitive Local Exchange Carrier, faced immediate pressure from its ISP customers to add a Voice service to its offerings to stay competitive. To expand into a full communications suite, they sought a hosted voice provider and ultimately selected Bicom Systems for their IP PBX solution.

Bicom Systems provided a flexible and scalable PBXware solution, impressing the customer with its interactive support, customizability, and comprehensive feature set without extra fees. The implementation was completed quickly and remotely. This allowed Fusion Networks to grow by carving out a new market niche with a competitively priced offering, reducing customer churn and increasing added value.

Fusion Networks

Philip Simunek

Fusion Networks