Case Study: Florida’s Children First improves call handling and cuts telephony costs with Bicom Systems

Florida’s Children First - Customer Case Study

Florida’s Children First, a non-profit organization providing scholarships, faced a communications challenge. With thousands of applicants calling, their outdated phone system couldn't handle the volume, lacked essential features like a bilingual IVR, and was too expensive. They needed a cost-effective solution that would integrate with their existing hardware. Bicom Systems was selected to address these issues with their PBXware platform.

Bicom Systems implemented PBXware, which integrated seamlessly with the existing infrastructure. The solution provided a sophisticated bilingual IVR and computer telephony integration, allowing the staff to create a custom CRM and send automated updates. This resulted in a 65% increase in children helped without a significant operational cost increase, while also reducing telephony expenses. Bicom Systems' solution enabled the organization to improve efficiency and focus on its mission.

Florida’s Children First