Case Study: Dell achieves scalable, cost-efficient communications with Bicom Systems PBXware

Dell Global streamlines its Communication System with flexible and highly scalable Bicom Systems PBXware solution, without costly extension in the long run

Dell Global sought a feature-rich, scalable, and highly available communications solution to support its operations in Sri Lanka. The company needed a system that could integrate seamlessly with its existing processes without costly future upgrades or restrictive licensing barriers. To meet this challenge, they turned to a solution from vendor Bicom Systems.

Bicom Systems, implemented through partner Vence System, provided its PBXware platform alongside Yealink phones. The key result was the elimination of license barriers, giving Dell the flexibility to scale freely. The implementation was rapid despite a tight deadline, and the solution significantly reduced the total cost of ownership while providing a long-term, future-proof communication system.

Dell