Case Study: Centracom achieves flexible hosted IP PBX delivery with Bicom Systems PBXware

Centracom is a leading ICT Provider in South Africa that uses Bicom Systems Multi-Tenant and Call Center editions of PBXware

Centracom, a leading ICT provider in South Africa, faced the challenge of finding a comprehensive and locally supported multitenant IP PBX solution to host and deliver to its growing customer base. They needed a diverse platform capable of supporting business, multi-tenant, and call center services, but very few local providers offered such a solution. This led them to discover Bicom Systems and its PBXware product through an online search.

Bicom Systems provided the ideal solution with its locally based support and the three versions of its PBXware software, which could be hosted in Centracom's own environment. The ability to test a demo built trust, and the quick, high-quality local support was crucial. After a successful implementation, Centracom gained confidence in the product and provider, leading them to prepare for a further rollout of a SERVERware cluster model to support their expanding base of enterprise customers.

Centracom