Case Study: Johnston Community College creates a seamless student-centered campus store with BibliU

Johnston Community College achieves 100% on-time delivery with BibliU

Johnston Community College sought to build on the success of its Day 1 access program by creating a more seamless and unified student experience across both course materials and campus retail. The college aimed to consolidate operations, enhance student engagement, and improve affordability by transitioning from an independently operated bookstore to a fully integrated model, partnering with BibliU.

BibliU implemented a fully integrated campus store model, expanding from the initial access program to manage all retail operations. This solution delivered 100% on-time course materials, generated $50k in retail sales within three months, and achieved a 1% opt-out rate. The partnership also resulted in measurable operational improvements, including 33% fewer support tickets and a Net Promoter Score of 100 for the in-store experience, significantly enhancing the student journey.

Johnston Community College