Case Study: University of Manchester enables 24/7 interlibrary loan access with bibliotheca remoteLocker

University of Manchester delivers 24/7 interlibrary loan access with bibliotheca remoteLockers

The University of Manchester, the UK's largest single-site university, faced a challenge with its interlibrary loan service. Many postgraduate students who requested materials were unable to pick them up during the service's limited weekday office hours, leading to frustration and negative feedback. To get these loans into students' hands more quickly and conveniently, the university library partnered with bibliotheca for a solution.

bibliotheca's remoteLocker solution was installed in the library's 24/7 accessible ground floor. This allowed staff to securely place arriving interlibrary loans into lockers and notify students, who could then retrieve items at any time. The result was the elimination of access delays and student frustration. The library received positive feedback, staff benefited from a tidier workspace, and the lockers are typically full during term time, demonstrating high adoption and utility.

University of Manchester