Case Study: Kaipara District Libraries streamlines self-service and boosts patron engagement with bibliotheca selfCheck 500

Kaipara District Libraries welcomes 50+ new cardholders in 2 weeks with bibliotheca

Kaipara District Libraries sought to modernise its newly established Mangawhai branch with self-service technology to support its small team and refresh its offering. The challenge was to streamline workflows and empower patrons at this location, which had recently transitioned from being run entirely by volunteers. To meet this need, they worked with bibliotheca to implement the selfCheck 500 system.

By deploying the selfCheck 500, bibliotheca provided a solution that empowered library patrons to manage their own loans and accounts. The results included patrons enthusiastically embracing the technology, which freed up staff time for more meaningful community engagement and allowed for digital promotions on the machine's screen. The implementation was deemed a success, with over fifty new library cards issued in the first two weeks of the branch's refreshed operation.

Kaipara District Libraries