Case Study: Forsyth County Public Library streamlines returns and improves patron experience with bibliotheca flexAMH and bulkSeparator

Forsyth County Public Library cuts return errors and speeds shelving with bibliotheca flexAMH bulkSeparator

The Forsyth County Public Library, a busy system in Georgia, needed a way to return materials more accurately and quickly to free up staff for patron interactions. They turned to bibliotheca for a solution to improve both staff workflow and the patron experience.

bibliotheca implemented its flexAMH with bulkSeparator system, which allows for multiple items to be returned at once and automatically sorted. This solution nearly eliminated return errors, got materials back on shelves faster, and significantly reduced queues. Staff were freed from manual sorting to focus on patron service and valuable programs.

Forsyth County Public Library