Case Study: Augsburg University achieves higher self-service circulation and accessibility with bibliotheca remoteLocker and cloudCheck tablet

Augsburg University boosts self-service to 98% with bibliotheca

Augsburg University faced the challenge of making library materials, particularly course reserves, accessible for independent borrowing and return by students at any time, without requiring staff assistance at a service desk.

Bibliotheca's solution involved implementing the remoteLocker system, named "Jean," and a cloudCheck self-checkout tablet, named "James." This self-service model allowed students to pick up and return items independently, divorcing service hours from building hours. The result was a 5% annual increase in circulation, a 98% self-service usage rate, and librarians saving significant time on repetitive tasks, allowing them to focus more on student engagement.

Augsburg University