Case Study: Summa Health System achieves greater privacy and fewer distractions with Biamp QtPro sound masking

Summa Health System secures 150+ workstations with Biamp QtPro

Summa Health System, a major healthcare provider in Ohio, faced a challenge in its 150+ workstation call center where employee distractions and the potential overhearing of private patient information were significant concerns. To address this, they turned to Biamp and its QtPro sound masking system to create a more secure and focused workspace.

Biamp's solution involved installing its QtPro system, which uses emitters in the ceiling connected to a central control module. The system provides sound masking that ramps up during busy periods to obscure conversations. The implementation by Biamp successfully resulted in greater speech privacy for patient calls and significantly lessened audio distractions for employees, allowing them to focus better on customer service. The project was so successful that Summa Health is considering expanding the use of Biamp's sound masking to other areas of the hospital.

Summa Health System