Case Study: Social Security Administration achieves greater speech privacy with Biamp QtPro sound masking

Social Security Administration boosts privacy across 60+ field offices with Biamp

The Social Security Administration faced a challenge in its field offices, where open waiting areas were in close proximity to consultation windows. This layout made it easy for patrons' sensitive financial conversations to be overheard, creating a privacy concern and a failure to meet legal obligations. To address this, the administration selected Biamp and its QtPro sound masking system.

Biamp implemented its Cambridge QtPro sound masking systems in over 60 field office waiting areas and hallways. The solution successfully enhanced speech privacy, making patrons more comfortable when discussing sensitive information. As a result, the Social Security Administration field offices now meet their legal obligations for maintaining patron data privacy.

Social Security Administration