Case Study: Mercy Health achieves quieter open office spaces with Biamp QtPro sound masking

Reducing Distractions and Protecting Speech Privacy in a Large and Busy Modern Office

Mercy Health, the largest health system in Ohio, needed to make its new 368,000-square-foot headquarters more open and collaborative without increasing speech noise and distractions. To address concerns about reduced walls, fewer private offices, and lower partitions, the company evaluated a sound masking solution from Biamp’s Cambridge Sound Management division.

Biamp, through Cambridge Sound Management, implemented the Qt® 600 Sound Masking System in a pilot area and then rolled it out across the new headquarters, with multiple zones to support louder coverage in the call center. The result was a successful transition to open office work: employees reported fewer conversational distractions, greater willingness to use open workspaces instead of private offices, and improved speech privacy while preserving the office’s architectural design vision.

Mercy Health

Nicole Bellman

Director