Case Study: Citadel Federal Credit Union achieves sound privacy and comfort with Biamp QtPro

Citadel Federal Credit Union improves speech privacy across 84,000 sq. ft. with Biamp

Citadel Federal Credit Union faced a significant challenge with noise and speech privacy in its new 84,000-square-foot headquarters. The high volume of calls from its growing call center created distractions for administrative staff and raised concerns about overhearing sensitive financial information. Biamp provided a solution using its QtPro sound masking system to address these acoustic issues.

The Biamp QtPro system was implemented across multiple zones, allowing each department to have its own specific sound masking level. This created a more comfortable and confidential work environment, effectively reducing distractions and protecting speech privacy. Citadel executives reported that the solution was unobtrusive and pleasant, with the Real Estate Projects Manager describing the results as "nothing short of amazing."

Citadel Federal Credit Union