Case Study: Bank of America achieves a quieter, more collaborative workspace with Biamp QtPro Sound Masking

Bank of America optimizes 38,000 sq ft call center with Biamp sound masking

Bank of America sought to create a collaborative workspace for its National Help Line Call Center in Boston that also promoted speech privacy and reduced noise distractions for over 200 employees. The planned renovation design, which included sound-reflecting windows and low cubicle partitions, was detrimental to workplace acoustics. To address this challenge, they worked with Biamp.

Biamp's QtPro sound masking system was implemented alongside sound-absorbing materials and thoughtful space planning. The combined solution successfully created an optimized workspace with minimal distractions. Employees reported that the environment was highly productive and quiet, allowing them to concentrate better and feel less self-conscious, with many not even noticing the system was in place.

Bank of America