Case Study: Bank of America Achieves a Quieter, More Productive Call Center with Biamp QtPro Sound Masking

Bank of America - Customer Case Study

Bank of America, in its National Help Line Call Center in Boston, needed to turn 38,000 square feet of renovated office space into a collaborative workplace that still supported speech privacy and minimized noise distractions. Working with Biamp, the company evaluated the acoustics of the space and identified the need for a sound masking solution to help employees focus while taking calls throughout the day.

Biamp implemented its QtPro Sound Masking System, including Qt 600 and Qt Emitters, alongside sound-absorbing materials and careful workstation placement to improve acoustics. The result was a quieter, more productive environment where associates reported they could concentrate better and feel less self-conscious about their voices, with the system helping make even a busy office feel calm and private.

Bank of America