Case Study: Amica Mutual Insurance achieves distraction-free call centers with Biamp QtPro sound masking

Amica Mutual Insurance improves speech privacy across 40 offices with Biamp QtPro

Amica Mutual Insurance, a company with over 40 call center offices, faced a significant challenge with distracting noise interfering with employee calls and a lack of speech privacy. To combat this, they turned to Biamp and its QtPro sound masking system to find a solution that would create a more private and focused environment for their award-winning customer service teams.

Biamp implemented its QtPro solution by installing small emitters in the ceiling tiles connected to a central control module. This system added an unobtrusive background sound that effectively masked conversations. The results were so impressive that Amica created a distraction-free environment that increased employee focus and satisfaction. Consequently, Biamp's QtPro is now included in all future branch renovations and relocations, having been installed in most of their existing locations.

Amica Mutual Insurance