Case Study: TrustRadius saves time and simplifies global rewards with BHN Rewards

TrustRadius Simplifies Global Rewarding with Rybbon

TrustRadius, a leading business technology review site, needed a better way to manage its incentivized review rewards as it scaled globally. Office Operations Manager Katie Kyle was spending up to 14–16 hours each week manually processing 400–500 gift cards across the U.S., Australia, and Europe, tracking everything in spreadsheets and dealing with different currencies, values, and country-specific rules. To solve this, TrustRadius turned to BHN Rewards, formerly Rybbon, and its digital rewards platform.

BHN Rewards implemented an all-in-one rewards solution with reporting and tracking tools, then later added the Global Choice feature to automatically match reward options to each recipient’s country and currency. The result was a 90% reduction in Katie’s workload, cutting the process from hours to just minutes each week and saving TrustRadius about 60 hours per month. The company also saw stronger email deliverability, fewer rewards landing in spam, and happier reviewers with more local reward choices.

TrustRadius

Katie Kyle

Office Operations Manager