Case Study: New Orleans Perspectives achieves faster digital reward management with BHN Rewards

Shifting to Virtual Qualitative Research with Digital Rewards

New Orleans Perspectives, a top focus group facility, faced the challenge of shifting its qualitative research operations entirely online during the pandemic. A major pain point was their outdated physical incentive system, which relied on mailed checks that often went unclaimed and required significant administrative effort to manage. To solve this, they partnered with BHN Rewards (formerly Rybbon) to implement its digital rewards platform.

By using BHN Rewards, the facility completely digitized its incentive process. This solution resulted in a 75% decrease in time spent managing payments and a significant increase in redemption rates. The seamless platform also eliminated previous issues like double payments and freed the team from handling participant inquiries, allowing them to focus on their core research. The vendor's customer service and features, such as e-donation options, were also highlighted as key benefits.

New Orleans Perspectives

Chris Cantrall

Vice President