Case Study: Rutgers Research saves time and meets IRB requirements with BHN Rewards

Rutgers Saves Time, Meets IRB Requirements With Digital Rewards Platform

Rutgers Research, specifically its Eagleton Center for Public Interest Polling, faced significant challenges in managing and tracking monetary incentives for its survey respondents. Their manual process of buying and mailing physical gift cards was inefficient, and they struggled with budgeting and oversight using complex Excel spreadsheets. To solve this, they turned to the vendor BHN Rewards and implemented its digital rewards platform.

The BHN Rewards solution streamlined the entire incentives process, allowing rewards to be sent in minutes and providing robust tracking through an intuitive dashboard. This resulted in an 80% claim rate for rewards, with automatic refunds for unclaimed incentives. The platform saved the team considerable time and provided the precise tracking required to meet strict Institutional Review Board (IRB) reporting requirements easily. BHN Rewards also enabled the center to manage budgets securely across multiple university departments.

Rutgers Research

Kyle Morgan

Research Associate