Case Study: Bitfocus saves time and streamlines rewards programs with BHN Rewards

Bitfocus Eliminates Labor-Intensive Gifting Process With BHN Rewards

Bitfocus, a leading Homeless Management Information System (HMIS) software and consulting services provider, needed a better way to manage employee and customer rewards. Before using BHN Rewards, the team handled gifting manually, with time-consuming list building, one-by-one reward purchases, limited tracking, and little visibility into impact or ROI.

With BHN Rewards, Bitfocus automated rewards delivery through HubSpot workflows and gained better reporting, analytics, and redemption tracking. The company also empowered managers to send rewards directly, improved the recipient experience, and recouped more than $1,000 in unclaimed reward funds, while scaling to about $50,000 in rewards sent overall.

Bitfocus

Jeff Ugai

Chief Operating Officer