Case Study: The Museum of Lead Mining enhances visitor insights and streamlines operations with Beyonk

How Museum of Lead Mining have managed to reduce their admin duties with the help of Beyonk’s online ticketing tools

The Museum of Lead Mining in Wanlockhead, Scotland needed a better way to manage tours and payments after relying on walk-ins, phone calls, and email inquiries without an online booking system. When the pandemic required tighter limits on tour numbers, the museum turned to Beyonk for an online booking solution to track visitor capacity and organize reservations more efficiently.

Beyonk provided a simple, user-friendly booking system with strong reporting and admin tools, making it easy for staff to manage bookings, refunds, and updates in one place. The museum reported that 70% of customers booked through the system in 2021, and the reporting features helped them identify ticket trends, including unexpectedly low family ticket sales, so they could adjust marketing. Beyonk also reduced administrative work and made it easier for seasonal staff to support operations.

The Museum of Lead Mining

Fiona

The Museum of Lead Mining