Case Study: Wilkes County achieves HIPAA & security compliance and reduces travel time by over 50% with BeyondTrust

Wilkes County Maintainning HIPAA & Security Compliance with Bomgar Solution

Wilkes County, North Carolina’s IT department supports about 400 employees and 700 devices across 17 sites, including the sheriff’s office and health department. The team struggled with built‑in Windows remote tools that often forced technicians to drive long distances for routine tasks, and they needed a solution that met HIPAA and FBI CJIS security requirements for on‑premise, encrypted remote access.

The county implemented Bomgar’s appliance‑based remote support, giving secure, logged and encrypted console access without changing firewall settings or relying on the cloud. The solution eliminated most field visits (cutting travel time by more than 50%), enabled two technicians to handle 20–30 daily calls, and improved compliance and efficiency while paving the way for advanced features like Intel vPro remote management.

Wilkes County

Greg Adams

IT Systems Administrator