Case Study: VistaPrint achieves reduced malware and higher call‑center productivity with BeyondTrust PowerBroker for Desktops

VistaPrint Improves Security, Meets Productivity Demands

VistaPrint, a leading online provider of customized print products serving over 7 million customers across 17 localized sites in 120+ countries, relies on a 400-person customer service center to support its Internet-based business. Because many support applications required elevated rights, agents were configured as local administrators on Windows XP machines, leaving the call center vulnerable to viruses, malware and zero-hour exploits that caused downtime and productivity losses.

VistaPrint deployed BeyondTrust PowerBroker for Desktops on every customer service PC to enforce a Least Privilege model by granting elevated rights only to specific applications when needed. The change removed local admin access, virtually eliminated malware and zero-hour incidents, cut IT support requests, reduced downtime for agents, and measurably increased customer service productivity and its positive impact on the company’s bottom line.

VistaPrint

Nick Duda

Security Engineer, VistaPrint