Case Study: University of Miami achieves secure, unified remote support with BeyondTrust

University of Miami Cosolidating Remote Support to Meet a Diverse Set of Needs

The University of Miami, a private research university with multiple campuses and roughly 16,000 students, consolidated dozens of disparate IT groups and sought a single remote-support solution to replace ad-hoc tools. The IT organization needed a platform that supported diverse devices (including Macs), allowed secure access to off‑campus users and medical systems, and met strict audit and compliance requirements.

UMIT selected Bomgar’s on‑premises remote-support appliance, gaining encrypted sessions, detailed logging, Mac support, unattended access via Jump Client, and ServiceNow integration that appends session recordings to tickets. The result was unified support workflows, faster remote resolution of issues (including medical-device maintenance), stronger security and auditability, and broader adoption across departments as the solution proved scalable and efficient.

University of Miami

Rocky Pedroso

Director of Information Technology