Case Study: Stephen F. Austin University achieves faster, more secure remote support and quicker ROI with BeyondTrust

University Chooses Appliance-Based Remote Support Solution Over Leading SaaS Solution

Stephen F. Austin State University needed a better way to support a dispersed campus and remote research sites. After an executive experienced a remote-support trial, IT began evaluating options to replace phone and walk‑in support for an upcoming ERP rollout and for departments with their own help teams spread across multiple locations.

SFASU chose Bomgar over a SaaS competitor because its on‑site appliance, concurrent licensing and faster ROI reduced risk and long‑term cost. The appliance was deployed in weeks, delivering faster incident resolution, enabling students to remotely assist peers with granular access controls, and paving the way for an integrated online support portal and knowledgebase.

Stephen F Austin University

Jason Lisenby

Manager of Technical Support