Case Study: UNC Charlotte achieves 15-minute, HIPAA-secure remote support with BeyondTrust (Bomgar)

UNC Charlotte Improving Remote Access Security and Efficiency for Healthcare

Student Health Services at the University of North Carolina at Charlotte supports medical, counseling and wellness needs for about 29,000 students and faced growing IT support challenges: medical devices and staff were spread across campus, remote support tools were ad hoc, vendor access required VPNs, and the team needed to meet HIPAA and audit requirements while improving response times.

The team implemented Bomgar (now BeyondTrust) remote support and later migrated to Bomgar Secure Cloud, giving controlled, auditable access without VPN tunneling. This single solution cut average resolution time from roughly six hours to about 15 minutes, enabled secure vendor sessions with session recording, streamlined tasks via file transfer and canned scripts, increased staff satisfaction through less disruption, and set the stage for improved credential management with Bomgar Vault.

UNC Charlotte

Brian Bard

Business and Technology Analyst