Case Study: Cargotec achieves standardized global remote IT support and travel-cost savings with BeyondTrust

Supporting the Globe for a World-Wide Enterprise

Cargotec, a global leader in cargo-handling solutions with about 11,000 employees and operations in over 100 countries, supports some 7,500 users through a dispersed IT team. Facing a fragmented set of remote-support tools, the company needed a standardized, scalable solution to deliver consistent, efficient support across its worldwide sites.

Cargotec deployed Bomgar appliances and later upgraded to Bomgar Atlas to centralize administration and enable follow-the-sun licensing. Features like automatic privilege elevation, session persistence after reboots, and robust file transfer let technicians resolve issues faster and support users anywhere online, cutting travel and support costs. Planned ServiceNow integration and custom reporting improved visibility and license tracking, delivering more reliable, efficient global IT support.

Cargotec

Ferdi Dijk

Area Manager, IT Support & Delivery