Case Study: Green Clinic Surgical Hospital achieves faster, HIPAA-compliant remote support across dispersed clinics with BeyondTrust

Supporting a Geographically Dispersed Multi-Specialty Healthcare Clinic

The Green Clinic is a multi-specialty healthcare group in Ruston, Louisiana, with about 50 physicians, 450 employees and six satellite facilities across an 80-mile rural area. Their IT team struggled with LogMeIn tools that couldn’t share technician screens, were tedious to connect, and lacked robust mobile-device and HIPAA-compliant controls—forcing costly on-site visits and causing workflow disruptions that impacted patient care.

After evaluating options, the clinic deployed Bomgar (via a Dell KACE demo), gaining screen-sharing, Jump Point fast connections without persistent agents, customizable support portals, and mobile-device support. Bomgar’s on-premises B200 appliance integrates with Active Directory and its Embassy feature secures and audits vendor access. The result: quicker remote fixes, fewer site visits, reduced downtime across roughly 700 devices, improved end-user training and workflows, and stronger security—helping staff get back to patient care faster.

Green Clinic Surgical Hospital

Jason Thomas

IT Director & Chief Information Officer