Case Study: CSC (customer) achieves secure, compliant global remote support and reduced costs with BeyondTrust (solution provider, formerly Bomgar)

Support for Remote Clients Raising the Bar at CSC

CSC, a global technology services firm with 92,000 employees and a 5,000‑technician service desk, needed a single remote support solution to serve widely dispersed users — from office workers to personnel in mines and on ships — while meeting strict security, privacy and auditing requirements for regulated clients. Existing tools lacked robust encryption, centralized logging and reliable connectivity, creating compliance risks and fractured reporting.

CSC deployed Bomgar’s appliance‑based remote support platform with flexible licensing, multi‑language/multi‑OS support and strong performance in low‑bandwidth/high‑latency environments. Bomgar’s user‑initiated sessions, extensive logging and integration for centralized audit trails let CSC keep users in control, reduce escalations to expensive tiers, enable support for previously constrained clients, cut costs and boost service desk productivity and client satisfaction; today CSC runs 20 Bomgar Boxes across three major support centers.

CSC

Luc Poirier

Global Desktop Systems Management Engineering Manager