Case Study: Sora Technologies achieves secure, compliant, and more efficient remote support with BeyondTrust

Sora Technologies Remote Support Capabilities That Help Drive A Managed Service Provider's Success

Sora Technologies is a Peoria-based managed service provider that acts as the IT department for small and mid-sized businesses. Founder Jacob Adams needed a remote-support solution that would enable about 80% of work to be done remotely, let each technician support many devices, and meet strict security and compliance requirements for clients in healthcare and finance.

Sora selected Bomgar for its strong security (256-bit encryption, session recording, automatic client removal) and vendor-access controls (Embassy) plus an intuitive, multi-session interface and canned scripts. The result: faster technician onboarding, higher productivity and lower overhead, auditable vendor access that supports HIPAA/financial compliance, and a scalable platform that delivers measurable ROI and greater peace of mind.

Sora Technologies

Jacob Adams

Founder