Case Study: Intility achieves secure, reliable remote support and increased technician productivity with BeyondTrust

Secure, Feature-Rich Remote Support for Next Generation IT Solutions

Intility is a Norwegian cloud-based IT platform provider serving about 15,000 users across 500 companies with scalable compute, storage, network and 24/7 management services. Its 40 first‑line support reps were relying on multiple remote tools (TeamViewer, Radmin) that suffered from unreliable connections, latency and OS compatibility issues, and the company needed a more secure, dependable remote‑support solution to protect client data and maintain service levels.

Intility implemented Bomgar as a virtual appliance in its VMware environment; Bomgar’s on‑network deployment and strong encryption met Intility’s compliance needs while delivering reliable connectivity even behind third‑party firewalls. Features like chat, Jump Clients, session recording and CRM integration sped up ticket handling, improved team collaboration and after‑hours troubleshooting, and provided better tracking and training—resulting in higher support productivity and more secure, consistent service for customers.

Intility

Robin Jorgensen

Senior Technician