Case Study: Murphy Oil USA achieves PCI compliance and faster POS support with BeyondTrust

Robust Remote Support Keeps Core Point of Sale Systems (POS) in Compliance

Murphy Oil USA operates nearly 1,200 Murphy USA retail gasoline stations and convenience stores across 23 states. Its national support center was burdened by multiple, inefficient remote‑support tools and faced a new requirement for PCI DSS‑compliant remote access to critical systems—POS terminals, back‑office computers, and security camera systems—so the IT team needed a single, secure solution that could manage and audit all remote support activity.

Murphy consolidated on Bomgar, giving reps a centralized console, role‑based access, session recording/logging for PCI audits, and automation via command shell and canned scripts. The result: faster, more consistent troubleshooting (the 75‑person team handles 6,000–9,000 weekly calls), reduced time‑to‑resolution, minimized store downtime, and an expansion of Bomgar use from stores to corporate servers for broader operational benefit.

Murphy Oil USA

Bryan Ogle

Manager Of Retail Infrastructure