Case Study: Region 14 achieves rapid remote support and significant travel cost savings with BeyondTrust

Remote Support Efficiency Makes Texas Smaller

Region 14 Education Service Center supports 42 school districts — more than 160 campuses, 4,000 teachers and 43,000 students — with a lean IT team of 11 and a single network administrator. With declining funding and limited remote-control tools, technicians routinely drove long distances for routine support, stretching staff capacity and slowing response times.

Region 14 implemented Bomgar for secure, easy remote access (firewall passthrough, user-granted sessions, automatic uninstall, portal/email connections). The change cut server maintenance from about three hours to three minutes, eliminated most travel and gas costs (leaving a 15% travel increase untouched), reduced downtime, improved resolution speed and productivity, and let on-site staff focus on teaching.

Region 14

Rob Mcclellan

Director of Technology Services