Case Study: NowNerd (IT support provider) achieves 40–50% faster remote support resolutions and improved security with BeyondTrust

Remote Support Capabilities To Build A Business On

NowNerd, based in Beaverton, Oregon, provides IT support for consumers and businesses and — after winning a national retail contract — began performing hundreds of thousands of remote support sessions. The company found its original tool, LogMeIn Rescue, unreliable for connections, hard for technicians to use, and unable to support client-branded experiences, so CEO Geoff Turner developed a white‑label dashboard called NerdDeck to deliver a tailored remote support offering.

After evaluating alternatives, NerdDeck chose Bomgar’s appliance-based solution for on‑premise control, strong SSL/authentication and PCI‑friendly security. About 70 technicians now use Bomgar’s script and auditing features to standardize workflows and improve efficiency, cutting session resolution time by 40–50%, while supervisors retain visibility and the platform can scale globally as the business grows.

NowNerd

Geoff Turner

CEO