Case Study: Redner’s Warehouse Markets achieves 50% faster time-to-resolution and secure remote support with BeyondTrust

Redner’s Warehouse Markets Efficient, Secure Technical Support for Busy Store Environments

Redner’s Warehouse Markets is an employee-owned supermarket chain operating 44 warehouse markets and 19 quick shops across Pennsylvania, Maryland and Delaware. Its six IT technicians supported about 1,300 devices (including 700 POS registers) but struggled with multiple remote tools, unreliable connections and cumbersome VPN/Wi‑Fi steps, creating delays and support bottlenecks.

Redner’s implemented Bomgar’s appliance-based remote support to connect to devices without VPN, enforce trusted application execution and secure sessions with AES-256 encryption and session recording, while integrating with Dell KACE. Using canned scripts and a mobile console, the team gained instant visibility and faster fixes—cutting time-to-resolution by more than 50% and significantly improving security and support efficiency.

Redner’s Warehouse Markets

Nicholas Hidalgo

Director Of Business Technologies