Case Study: RBSCRP, INC. achieves rapid, secure island-wide POS support with BeyondTrust (formerly Bomgar)

Provide Exceptional Point of Sale System Support Across Remote Islands

RBSCRP, Inc., a Honolulu-based licensed distributor of Micros POS systems for hotels, restaurants and retail, needed a way to provide fast, reliable support across Hawaii’s remote island geography. Prior to 2006 the team relied on phone troubleshooting or costly on-site visits, which were time-consuming, limited by travel and made it hard to meet customers’ after-hours and security expectations.

RBSCRP implemented Bomgar’s appliance-based remote support for its flexible licensing and strong security (behind-the-firewall deployment and two-factor authentication). The tool lets five support reps remotely manage hundreds of sites 24/7, cutting common configuration tasks from 40+ minutes to under 20, rapidly resolving time-sensitive issues across islands, improving customer satisfaction and protecting the company’s word-of-mouth reputation.

RBSCRP, INC.

Ryan Lee

Owner & President