Case Study: Norton Healthcare achieves HIPAA compliance and scales telehealth to 1,800 providers with BeyondTrust

Norton Healthcare Achieving HIPAA Compliance and Scaling Telehealth

Norton Healthcare, a Louisville-based not-for-profit health system with more than 14,600 employees and care at over 250 locations, faced an urgent COVID-19 challenge: telehealth capacity had to grow from about 30 providers to 1,800 in a matter of weeks while supporting thousands of remote visits, BYOD endpoints, and meeting strict HIPAA requirements.

Using BeyondTrust Remote Support—already in place for over a decade—Norton scaled telehealth quickly with mobile-device support, encrypted session recording, and concurrent licensing. The solution cut incident handling times by 30–60%, increased first-call resolution by 55%, and reduced on-site visits by 90%, enabling the rapid expansion of telehealth services and preparing the IT team for further cloud-based growth.

Norton Healthcare

Mitch Bryant

Support Manager