Case Study: City of Midlothian achieves stronger security and simplified remote access with BeyondTrust

Network Security Doesn’t Have to Come at the Expense of Usability

The City of Midlothian, Texas, a rapidly growing municipality that manages interconnected systems across public safety, utilities, and administration with a small IT team, faced a classic security/usability tradeoff. Remote vendor and staff access relied on a VPN client and VNC with no session controls, broad admin rights, no activity recording, and cumbersome account management—creating significant operational headaches and exposing attack vectors.

Midlothian deployed BeyondTrust Privileged Remote Access, Remote Support, and Password Safe (with training and vendor support) to scope and automate access, auto‑inject and rotate credentials, and record sessions. The changes cut administrative overhead, tightened granular access controls, improved visibility and forensics, eliminated unmanaged vendor entry points, and strengthened the city’s security posture and scalability—helping prevent the vendor-linked breaches seen in neighboring jurisdictions.

City of Midlothian