Case Study: Los Angeles Department of Water and Power boosts productivity and security with BeyondTrust Endpoint Privilege Management

Los Angeles Department of Water and Power cuts service desk interactions 42% with BeyondTrust

Los Angeles Department of Water and Power (LADWP) needed to secure its critical infrastructure by removing broad local administrator rights from users, but doing so severely disrupted employee workflows and flooded the service desk with hundreds of daily requests. The challenge was to implement the principle of least privilege without harming productivity or violating stringent industry compliance standards like NERC CIP. To address this, they turned to BeyondTrust's Endpoint Privilege Management solution.

By implementing BeyondTrust Endpoint Privilege Management, LADWP gained granular, process-based control over application permissions, which eliminated risky local admin rights while allowing users to run approved tasks seamlessly. The solution provided strong audit trails for compliance and integrated with existing tools. As a result, LADWP reduced service desk interactions by 42%, cut overtime hours in half, and significantly strengthened its security posture, all while enabling uninterrupted workflows for field technicians and office staff alike.

Los Angeles Department of Water and Power