Case Study: Pure Technology achieves reliable, accountable remote IT support and scalable service delivery with BeyondTrust

Innovating With A Remote Support Solution To Match An It Service Provider’s Unique Commitment To Quality Service

Pure Technology is a UK-based IT service provider focused on high-quality support for education and financial services. To stay at the leading edge, founder Danny Long sought a remote support solution that delivered strong security, reliability and—crucially—session review and accountability; earlier offerings lacked auditability and raised concerns about cloud reliability, which threatened Pure Technology’s 24/7 service standards and varied client workflows.

Pure Technology selected Bomgar’s appliance-based remote support for its secure, auditable session recording, device compatibility and proven uptime. Bomgar enabled faster, more accountable troubleshooting across classrooms and real-time trading environments (including multi-hour recording to diagnose intermittent delays), integrated with service-desk tools, and provided the scalability and compliance readiness Pure Technology needed—improving response times, customer satisfaction and operational oversight.

Pure Technology

Danny Long

Founder, Managing Director