Case Study: School District Five of Lexington and Richland Counties achieves 34% more ticket closures and streamlined, cost-effective remote support with BeyondTrust

Improving Technology Efficiencies with Seamless, Cost-Effective Remote Support

School District Five of Lexington and Richland Counties (South Carolina) serves about 15,000 students across 22 schools and was supported by a small IT team (2 help desk staff and 13 field reps). The district had been using basic remote tools bundled with its ticketing system and free solutions like Join.me and TeamViewer, which lacked advanced capabilities such as viewing system resources, remote reboots and session collaboration—forcing many issues to require on-site visits.

After evaluating options, the district deployed Bomgar’s appliance-based remote support, which required no client download and preserved local bandwidth. The team can now resolve many more issues remotely, share sessions, access unattended servers, and present remotely; this has increased tickets closed per year by 34%, reduced travel for technicians, and improved pre-diagnosis and maintenance workflows.

School District Five of Lexington and Richland Counties

Nathan Childs

Information Resource Technician