Case Study: Birmingham Children's Hospital achieves secure, faster remote support and compliant third‑party access with BeyondTrust

Improving remote support for a first of its kind organisation

Birmingham Women’s & Children’s NHS Foundation Trust, a newly merged organisation of about 6,000 staff providing paediatric and maternity services, struggled to support remote workers and third-party contractors. Its small IT team could not reliably troubleshoot VPN and tablet connectivity offsite, and needed tight, auditable control over external access to protect sensitive patient data and meet regulatory requirements.

The Trust deployed Bomgar Remote Support and Privileged Access to let support staff take secure remote control of devices across multiple OSes, reconfigure VPN connections, and grant granular, time-limited access to suppliers. The solution cut the need for onsite fixes, saved time and costs, improved support speed and user satisfaction, and delivered centralised audit trails to maintain security and compliance.

Birmingham Children's Hospital

David Marshall

Head of IT