Case Study: State of Illinois achieves rapid, secure remote access for 30,000 employees with BeyondTrust Remote Support

How the State of Illinois kept Data Protected and Employees Productive with BeyondTrust

When COVID-19 forced 30,000 Illinois state employees to work remotely, the Illinois Department of Innovation and Technology (DoIT) needed to rapidly enable secure, compliant access to office desktops and critical systems. Existing remote access tools, including VPN, could only support about 5,000 users and could not scale to meet the demand, so DoIT urgently sought a fast, standards‑compliant solution to keep government services running.

DoIT partnered with BeyondTrust to deploy BeyondTrust Remote Support—browser‑based, multi‑OS remote desktop access that works without a VPN, keeps data on state systems, and uses encrypted certificates—implemented in four days. The solution let IT staff collaborate on live sessions, remotely administer endpoints and mobile cameras, meet compliance requirements, and scale for future needs, improving service delivery while minimizing infrastructure changes.

State of Illinois

Adam Ford

Chief Information Security Officer