Case Study: September 11th Memorial and Museum achieves 24/7 secure uptime for critical systems with BeyondTrust

Helping a National Memorial Manage its Critical Operation Systems

The National September 11 Memorial & Museum operates dozens of critical systems that support visitor services, ticketing, accounting and point-of-sale functions for millions of visitors, and its IT team needed a robust, secure remote-support solution to ensure nearly 100% uptime while managing access for many third‑party vendors in a virtual environment.

Bomgar’s Embassy gave the Memorial per-vendor accounts with granular permissions (file transfer, session sharing, full control vs view only), session recording for audit and training, and mobile access for technicians. The result was simpler, more secure 24/7 vendor support without VPNs, faster problem resolution, improved oversight of vendor activity, and greater confidence that mission‑critical systems stay online.

September 11th Memorial and Museum

Sean Anderson

Chief Technology Officer