Case Study: CACTUS Software achieves secure, in‑house remote support and rapid ROI with BeyondTrust

Healthcare Software Provider Maintains Security and Reduces Exposure with Appliance-Based Remote Support Solution

CACTUS Software, a leading credentialing software provider since 1985 serving more than 1,600 healthcare organizations, needed a remote support solution that met strict client data and network access policies. The support team wanted an on‑site appliance to minimize third‑party exposure, a solution that was easy to implement and highly configurable, and a licensing model that would deliver visible ROI compared with costly SaaS alternatives.

CACTUS deployed Bomgar’s appliance-based remote support, which integrates with existing network accounts, offers flexible configuration and licensing, and requires minimal maintenance. The in‑house deployment reduced session exposure, increased client trust and security, allowed efficient license sharing across staff, and improved response times — with CACTUS projecting a return on investment in less than two years.

CACTUS Software

Paul Marvin

Product Support & Deployment Analysis