Case Study: Emporos Systems achieves secure, HIPAA-compliant remote support and 99% uptime with BeyondTrust

Healthcare Pos Vendor Writes Prescription For Secure Support With Appliance-Based Remote Support Solution

Emporos Systems, a Charlotte-based provider of pharmacy point-of-sale solutions (MerchantSoft®) used by independent pharmacies, hospitals and clinics, needed a more secure and flexible remote support system. Their existing tool lacked advanced security (dynamic RSA token support) and the ability for reps to work remotely and handle multiple simultaneous sessions while remaining compliant with HIPAA and PCI requirements.

Emporos deployed two Bomgar Box appliances (primary and disaster-recovery) to enable RSA integration, one-time end-user setup via Jump Technology, session recording and multi-session support. The result was a secure, compliant support environment with higher first-call resolution and client satisfaction, reduced support costs, and 99% uptime with automatic failover.

Emporos Systems

David Poplin

IT Administrator